Terms of Service

Who provides this service

Service provider: Iryna Chmyr, sole proprietor (FOP) registered in Ukraine; Ukrainian tax identification number (RNOKPP): 3178613803; address: Zakharivka, Odesa region, Ukraine. Direct and free contact: our contact page and the contact form on this site.

"Apostilla Antecedentes" is an independent online information and assistance service. We are not a government agency or a state-owned company, and we are not affiliated with any government institution. Orders are fulfilled together with third parties: qualified lawyers, notaries, and sworn translators. Official documents are issued solely by the competent public authorities.

Acceptance of these terms

By using apostillaantecedentes.com or requesting a service from us, you agree to these Terms of Service. If you do not agree, please do not use the site or our services.

What we do

We assist individuals and businesses with document authentication and related services: apostille under the Hague Convention of 1961, consular legalization for non-Hague countries, and certified or sworn translation. We help with obtaining documents and coordinate apostilles, authentications and translations through competent public authorities and qualified professionals — we do not issue official apostilles, we do not issue civil-status documents ourselves, and we are not a law firm.

Information is general guidance

The procedures, prices, and timeframes described on this site are general guidance, accurate to the best of our knowledge at the time of review. Your specific case may differ depending on the issuing authority, document type, and destination-country requirements. Nothing on this site is legal advice. See our editorial policy for how we prepare and review content.

Quotes, orders, and payment

• A quote becomes an order once you confirm it and we accept your case.
• Prices depend on document type, country, urgency, and whether translation or courier is included; government and consular fees may change without notice. Prices shown on the site are indicative; the exact price of each order is calculated individually and confirmed before work starts, and it may include official fees that we pay on your behalf.
• Timeframes are estimates and depend on third parties (issuing authorities, consulates, couriers) outside our control.

Your responsibilities

• Provide accurate information and authentic documents.
• Confirm the exact requirements of the institution that will receive your document, as final acceptance depends on that institution.
• Respond to requests for information needed to advance your case.

Limitation of liability

We carry out each service with professional care, but we cannot guarantee that any specific authority or institution will accept a document, since acceptance rules are set by the receiving party. We are not liable for delays caused by government offices, consulates, or couriers, nor for outcomes resulting from inaccurate information or documents provided to us.

Intellectual property

The text, design, and graphics on this site are our property and may not be copied or reused without permission.

Changes to these terms

We may update these terms; a new version applies from the moment it is published on this page and does not apply to orders already paid for without your consent. The "last reviewed" date above reflects the current version.

Cancellation and refunds

You may cancel an order before work on it has started; we refund the amount paid minus any costs already incurred.

Once work has started, we refund the proportional part that has not been carried out, minus costs incurred. Official fees already paid to authorities and work already performed by third parties are not refundable.

If an order cannot be completed for reasons attributable to us, we refund the full amount. If completion becomes impossible because an authority refuses for reasons attributable to you (inaccurate data, encumbrances, legal prohibitions), we refund the amount minus costs incurred.

Right of withdrawal (14 days). As a consumer in the EU/EEA you have the right to withdraw from the contract within 14 calendar days without giving a reason. If you ask us to begin work before that period ends, you accept that once the service has been fully performed you lose the right of withdrawal, and that if you withdraw before full performance you will pay the proportional part of the service already provided. To withdraw, send us a statement through our contact page.

Refund requests: our contact page. We aim to handle such requests within 10 business days; this is our internal handling time for complaints and does not override or shorten the statutory refund and withdrawal rights that apply in your jurisdiction (in particular, the 14-day withdrawal and reimbursement rules of Directive 2011/83/EU), which remain subject to that jurisdiction's exceptions and to your consent to early performance of the service.

Turnaround times

The timeframes shown on this site and quoted when you place an order are estimates. The actual timeframe depends on authorities, notaries, postal services, and other third parties. We make reasonable efforts to meet them, but we cannot guarantee timeframes that depend on third parties.

Governing law and disputes

We may update these terms; a new version applies from the moment it is published on this page and does not apply to orders already paid for without your consent.

The law of the provider's country applies, unless mandatory rules of the consumer's country provide otherwise. Where the contract is addressed to a consumer habitually resident in the EU/EEA, the consumer keeps the protection of the mandatory provisions of that country's law, as provided for individual consumer contracts by Article 6 of the Rome I Regulation (Regulation (EC) No 593/2008; official text). Disputes are resolved through negotiation and, failing that, before the courts under the applicable law.

Related pages

• Privacy Policy
• Editorial policy
• Contact us

Contact

Questions about these terms? Reach us through our contact page.

Iryna Chmyr, sole proprietor (FOP), RNOKPP 3178613803 · Phone/WhatsApp: +34 686 077 144 · our contact page · the contact form on this site.